2021年06月四级第1套仔细阅读 Passage 2 原文翻译及答案解析

Being an information technology, or IT, worker is not a job I envy. They are the ones who, right in the middle of a critical meeting, are expected to instantly fix the projector that's no longer working. They have to tolerate the bad tempers of colleagues frustrated at the number of times they've had to call the help desk for the same issue. They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.

作为信息技术（IT）工作者，我并不羡慕这份工作。他们是在关键会议进行中，被期望立即修复故障投影仪的人。他们必须忍受同事因多次就同一问题求助帮助台而发火的坏脾气。同时，他们清楚存在更强大、可靠且快速的系统，但雇主却不愿出资购买。

According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction. Through no fault of their own, they can suddenly find their productivity deteriorating or quality control non-existent. And there's little they can do about it.

根据最近的一项调查，依赖IT支持的员工将IT视为工作不满的主要来源。由于并非自身过错，他们可能突然发现生产力下降或质量控制荡然无存。而且他们对此几乎无能为力。

The experience of using IT penetrates almost the entire work field. It has become a crucial part of employees' overall work experience. When IT is operating as it should, employee self-confidence swells. Their job satisfaction, too, can surge when well-functioning machines relieve them of dull tasks or repetitive processes. But if there's one thing that triggers widespread employee frustration, it's an IT transformation project gone wrong, where swollen expectations have been popped and a long list of promised efficiencies have been reversed. This occurs when business leaders implement IT initiatives with little consideration of how those changes will impact the end user.

IT的使用体验几乎渗透到整个工作领域。它已成为员工整体工作体验的关键部分。当IT正常运行时，员工的自信心会增强。当运作良好的机器使他们从枯燥任务或重复流程中解脱时，工作满意度也会飙升。但如果有什么能引发员工普遍挫败感，那就是失败的IT转型项目，在这些项目中，膨胀的期望破灭，一系列承诺的效率提升被逆转。这发生在企业领导者实施IT计划时，很少考虑这些变化如何影响最终用户。

Which is why managers should appreciate just how influential the IT user experience is to their employees, and exert substantial effort in ensuring their IT team eliminates programming errors and application crashes. Adequate and timely IT support should also be available to enable users to cope with technological issues at work. More importantly, IT practitioners need to understand what employees experience mentally when they use IT.

这就是为什么管理者应认识到IT用户体验对员工的影响力有多大，并投入大量精力确保其IT团队消除编程错误和应用程序崩溃。同时，应提供充分及时的IT支持，使用户能够应对工作中的技术问题。更重要的是，IT从业者需要理解员工在使用IT时的心理体验。

Therefore, businesses need to set up their IT infrastructure so that it is designed to fit in with their employees' work, rather than adjust their work to fit in with the company's IT limitations.

因此，企业需要建立其IT基础设施，使其设计符合员工的工作，而不是调整工作以适应公司的IT局限性。