2018年12月四级第2套选词填空原文翻译及答案解析

Questions __26__ to __35__ are based on the following passage.

要避免的问题警告基于以下文章。

Have you ever used email to apologize to a colleague? Delivered a __26__ to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for __27__ and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best— __28__ when the message to be delivered is bad or unwelcome news for the recipient? We've __29__ business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for __30__ using the alternative ways of delivering difficult messages.

你是否曾用电子邮件向同事道歉？用语音邮件向下属（下属）发出警告？乘飞机穿越全国只是为了亲自传达重要消息？当今触手可及的多种沟通选择既能提升便利性和生产力，同时也很麻烦。面对如此多的沟通方式，经理应如何选择最佳方式——特别是当要传递的消息对接收者来说是坏消息或不受欢迎时？我们调查了商业沟通顾问和礼仪（礼仪）专家，以制定以下有效使用替代方式传递困难消息的指导方针。

First of all, choose how personal you want to be. A face-to-face communication is the most __31__. Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most __32__ is email. Some of these may change order according to the __33__ situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? "My __34__ concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. "So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally __35__."

首先，选择你想要多个人化。面对面沟通是最亲密的。其他选择，按个人化程度降序排列，有：实时电话、语音邮件、手写便条、打字信件，最不友好的是电子邮件。其中一些可能会根据具体情况或你自己的偏好改变顺序；例如，手写便条可能比语音邮件更个人化。你如何决定传递困难消息的最佳选择？“我特别关注的是：如何软化或文明化这条消息？”礼仪专家Dana Casperson说。“所以当我道歉时，我通常首先选择亲自道歉，或者电话交谈作为首选替代方案，接下来可能是手写便条。用电子邮件道歉是我现在完全避免的。